Frequently Asked Questions
Everything you need to know about Canada Goose performance luxery.
How can I be sure my Canada Goose product is authentic?
To ensure you are purchasing a genuine Canada Goose product, please buy directly from our official website or an authorized retailer. Authentic products feature a hologram stitched into the seam, which displays images or elements visible from various angles.
What does the Canada Goose Warranty cover?
We stand behind the quality of our products. Canada Goose products purchased from authorized retailers are fully warranted against defects in materials and workmanship for the lifetime of the product.
How should I clean and store my parka?
For best results, we recommend having your parka dry cleaned by a professional. Always remove the fur ruff before cleaning. Store your coat in a cool, dry place away from direct sunlight using a wide-shouldered hanger.
Does Canada Goose offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on your specific location.
What is your return and exchange policy?
We offer free returns within 30 days of purchase, provided the item is in its original condition with all tags attached. Please note that certain items, such as face masks or personalized goods, may be final sale.
How do I choose the right size?
Our products come in three different fits: Slim, Regular, and Relaxed. We recommend using our 'Size Guide' located on each product page, which includes specific body measurements to help you find your perfect fit.